NelionRealtorskenya.com
Introduction
This Privacy Policy describes how Nelion Realtors Kenya (“Nelion Realtors”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website, Nelionrealtorskenya.com (the “Site”). We are committed to complying with all relevant Kenyan legislation, including the Data Protection Act, 2019 (the “Act”).
Information We Collect
Following the principle of data minimization outlined in the Act, we only collect the personal information necessary for specific, lawful purposes. We categorize the information we collect as follows:
- Personal Information:
Directly Provided Information: This includes data you provide when you:
Fill out a contact form (name, email, phone number)
Subscribe to our newsletter (email)
Express interest in our services (name, contact details, property preferences)
Engage in online chat support (name, email, nature of inquiry)
Account Information: If you create an account on our Site (optional), we may collect additional information such as username, password (hashed and securely stored), and preferences.
- Usage Data:
We collect anonymous usage data to improve the Site and user experience, adhering to the Act’s responsible data processing requirement. This data includes:
IP address (anonymized wherever possible)
Browser type and operating system
Referring URL and length of visit
Pages viewed on the Site
Device information (type, model) for functionality purposes
- Cookies and Similar Technologies:
We may use cookies and similar technologies (web beacons, pixel tags) to store user preferences, track website traffic, and personalize your experience. These technologies collect limited data and do not identify you personally. You can manage cookies through your browser settings.
Use of Your Information
We use the information we collect only for the purposes outlined in the Act and with your consent, where applicable. These purposes include:
Providing and Improving Real Estate Services:
Matching you with suitable properties
Facilitating communication between you and relevant agents
Processing your requests and inquiries related to buying, selling, leasing or renting property
Marketing and Communication:
Sending you marketing and promotional materials
Providing updates about the Kenyan real estate market
Delivering targeted content and offers based on your expressed interests
Personalizing your experience on the Site based on your browsing history and preferences Website Analytics and Improvement:
Analyzing trends and usage patterns to improve the Site’s functionality and user experience
Identifying and resolving technical issues
Sharing Your Information
We share your information only with authorized third parties who provide services to us and have entered into agreements ensuring compliance with the Act’s data security standards. These third parties may include:
Website hosting providers
Email marketing platforms
Data analytics providers
Payment processors (if applicable for specific services)
Real estate partners and collaborators (with your consent for specific transactions)
We may also disclose your information if required by law or to protect the rights, property, or safety of ourselves or others, as permitted by the Act. This may include disclosing information to law enforcement agencies or regulatory bodies.
Your Choices and Data Subject Rights
The Act grants you several rights regarding your personal information. You can exercise these rights by contacting us at info@nelionrealtorskenya.com
Right to Access: You can request a copy of the personal information we hold about you. This includes the source of the data, the purposes for which it is processed, and any third parties to whom it has been disclosed.
Right to Rectification: You can request to update or correct any inaccurate personal information we hold about you.
Right to Erasure: You can request to delete your personal information, subject to certain exceptions outlined in the Act, such as legal or regulatory obligations to retain data.
Right to Restriction of Processing: You can restrict the processing of your personal information, limiting its use to specific purposes only.
Right to Object: You can opt out of receiving marketing emails from us or receiving personalized content based on your browsing history.
Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format and transfer it to another data controller.
Data Security
We take the security of your personal information very seriously. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction, as mandated by the Act.